Work at L&L Europe Ltd.

L&L Europe Ltd is interested in speaking to talented and motivated individuals to work within numerous different areas of the organisation. The prerequisites for achieving a challenging and rewarding role within L&L Europe Ltd include being hard working, dynamic, a team player and passionate about gaming. Employees of L&L Europe Ltd enjoy a fast moving, creative and fun working environment. L&L Europe Ltd offices are located in the Mediterranean island of Malta.

Head of Fraud & Payment

Introduction to the Role:

An exciting opportunity has arisen at L&L Europe Ltd for Head of Fraud & Payments. This is a key role within the organization which forms part of the Senior Leadership Team, and reports to the Board of Directors. Essentially, the Head of Fraud & Payments will be responsible for the company’s strategy implementation for the Fraud, Risk and Payments policies and procedures, whilst monitoring the Fraud & Payments Department’s day to day operations.

The responsibilities:

The successful candidate will have full control of the running of the Fraud & Payments Department towards company’s goals which are maintaining customer focus, ensuring any potential risks are mitigated and fraud losses minimized. As such, he/she will be the expert in this field and will work closely to the management team to execute the following duties and responsibilities:

  • Implement the company’s strategy for fraud, AML internal policies, procedures, manuals and best practices for the daily operations;
  • Overseeing the payments processing function and ensuring the quickest possible turnaround times on customer withdrawals;
  • Manage, train, lead and motivate the Fraud & Payments team to achieve high employee engagement and deliver high performance;
  • Training and development of the various team members both within own team as well as other departments in own area of expertise;
  • Communicate with the MLRO matters related to high level risk accounts, investigate reports of suspicious transactions and report to the MLRO for review;
  • Work closely with the Head of Payments in matters relating to banks, verification providers, acquirers, fraud systems etc..;

Qualifications, Skills and Experience:

For this role, we are looking for highly motivated, assertive candidates who have extensive demonstrable experience of fraud management, ideally in the gaming industry, coupled with a minimum of two years’ experience in a leadership role. A numerate and analytical mindset will be essential for this role together with a proven track record of problem-solving skills. The ideal candidate must have strong communication skills and the ability to build and maintain working relationships with both team members as well as the wider business. Finally, an in-depth understanding of key legislation and regulatory bodies within the fraud & payments spectrum is a must within this role.

Benefits:

You will be working alongside amazing colleagues in a friendly office environment; You will be working within a tight knit team, and given the support and flexibility required to perform your work. Our leadership team is very approachable and enjoys celebrating success while rewarding effort. Whilst a competitive salary is being offered, we also provide medical support, yearly gym membership and several other perks that help make your work fun and fulfilling!

If this sounds like you, take the opportunity and apply now via hr@landleurope.eu

Swedish and English Speaking Customer Support Agents

The role:

Keeping in regular contact with our casino players is a key factor in our approach to business. Due to our continued growth we are looking for enthusiastic, new team members that are keen to work for an fast growing company and who will be the first point of contact for our players.

The responsibilities:

  • Follow-up on customer questions by phone, live chat and e-mail
  • Pro-actively contact customers
  • Inform our customers of on-going promotions and game rules
  • Follow validation procedures of customer accounts
  • Troubleshooting technical problems faced by our customers
  • Work in a team and contribute to a positive working environment

Qualifications / Experience:

You will have excellent communication skills, both verbal and written, in Swedish, German or or Norwegian, we also expect good skills in English. You must be pro-active, eager to learn and able to multitask. You must also be customer-oriented and commercially driven. You will be enthusiastic about Gaming, willing to work in shifts and be capable of representing the company in a professional and efficient way.

If this sounds like you, take the opportunity and apply now via hr@landleurope.eu